Frequently Asked Questions
For assistance and advice on the tours we run and the destinations covered, you’ll find the answers to our frequently asked questions below. You’ll also find detailed information regarding our cancellation, rescheduling, and refund policies.
If there’s anything specific we can help further with, or for guidance in your tour research and booking, you’ll always find our knowledgeable team ready and willing to be of service.
General Information
Information relating to accessibility, meeting points and useful questions before and after a tour.
Booking Experience
Questions and information regarding special prices, promotions, gift cards, payments and billing.
Cancellation policy, rescheduling and refunds
Information regarding our cancellation, modification, delays and refund policies.
Terms and conditions
Information regarding our terms and conditions policy on our services.