General Information FAQs
Information relating to accessibility, meeting points and useful questions before and after a tour.
Accessibility
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It depends on the tour. For example, If you chose a full day walking tour, such as our tour of Pompeii and Herculaneum with an archaeologist you will have to walk about 4 km.
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Using a stroller is always possible, but we do NOT recommend it at all inside archaeological sites where the road surfaces could be very bumpy sometimes. If possible, we recommend that you replace it with a baby carrier .
If you chose one of our private tours with transportation included you can safely store your stroller inside the trunk of the vehicle at your disposal while you’re on tour.
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You can take your baby with you. However, it is necessary to book a spot for them as well. If you chose a tour with transportation included and you are traveling with children under the age of 2, a child seat will need to be added to the vehicle. Contact us to better arrange the transportation service for your little one.
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Unfortunately none of our small group tours can accommodate people with mobility issues or wheelchairs users. However, many of our private tours are fully accessible to everyone.
Contact us in advance and let us know about your mobility issues, and we will be happy to arrange a fantastic experience for you.
Meeting Point
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Upon booking, you will receive a confirmation email containing the tour details, including the meeting point and any other useful information.
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If you booked a small group tour, we always recommend joining us at the meeting point about 15 minutes early. The guide can wait only a few minutes after the scheduled starting time. After that, the tour will start. However, if we have availability for another turn (on the same day or in the days after) we will be happy to reschedule your tour.
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If you chose a private tour, you will find your guide or driver at the meeting point holding a sign with your name on it. If you chose a small group tour, our greeting staff will be waiting for you at the meeting point holding a sign with “ASKOS TOURS” written on top.
Other Useful Questions
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Yes you can! If you have any intolerance or particular dietary need, please let us know promptly and we will make sure that lunch can suit you.
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Yes, we specialized in both private and small group tours.
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A private tour will give you the opportunity to have an expert guide at your exclusive disposal. You will not share your guide with other unrelated participants, no one other than your family (or group of friends for whom you booked) will join your tour. You will be totally free to choose the starting time and the language you prefer.
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You will share your guided tour with other unrelated travelers and participants who have booked the same experience as you. If you book our tour in a small group, you will take part in a pre-arranged experience made by us daily. Departure times are fixed and cannot be changed.
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Yes. If you need a different starting time, you can write to our office. We will be happy to customize it for you.
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The departure times of small group tours are fixed and cannot be changed, as in the tour are involved other unrelated participants. It is therefore possible to choose only between the pre-set starting times.
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We dedicate all our professionalism and experience to arrange tailor-made itineraries. We’ll be happy to arrange for you with the perfect tour suitable for your needs. On request we also arrange genealogical tours, to rediscover your roots in Italy. If you want a tour in a language not available among those standards, or you would like to change the itinerary of a standard tour, do not hesitate to contact us, we will be happy to customize the visit according to your requests.
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Yes. All our tours are suitable both for children and adults. We can also arrange Kids Friendly tours, specifically designed for children, with trained guides. Contact us to arrange your private kids friendly tour.
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It depends on the tour, each tour has its own specific cut off time, which can vary from 3 days to 1 hour before starting time. If you are sure of your tour date, we suggest you to book as soon as possible to secure your spot.
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Yes, we accept last minute bookings upon availability. We are always available to accommodate even for a last minute request. Do not hesitate to contact us.
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We offer tours in many languages: Italian, English, French, German, Spanish, Portuguese and more.
It’s important for us to point out that we do NOT offer multilingual tours, i.e. those where the guide speaks multiple languages at the same time during the tour.
All our tours are in monolingual, i.e. the guide speaks only one language, the one indicated and selected by the customer at time of booking.
Before Your Tour
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Both women and men need to cover their shoulders and knees. All churches and religious sites require it (especially St. Peter’s Basilica at Vatican). Sleeveless shirts, shorts, and miniskirts are forbidden.
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We recommend wearing comfortable walking shoes or sneakers. We do not recommend flip flops and any open shoes.
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If your tour includes all skip-the-line tickets, no tickets or passes other than those we provide directly to you cannot be used.
If your tour does not include entrance tickets, the purchase of the latter falls under your responsibility, and you can decide to use any pass in the manner prescribed by the issuer’s regulations.
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It is not mandatory. To join the tour you can show your reservation on your smartphone screen. On your reservation you will also find our emergency contact + 39 081 18 36 88 16.
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Yes. Our tours are guaranteed in any weather conditions, rain or shine. Unfortunately we cannot accept tour rescheduling due to weather conditions. if it rains, we recommend bringing a raincoat or umbrella.
Tours can be rescheduled or canceled with refund only in case of a particular emergency weather conditions event, which imply the closure of urban areas or attractions by the competent authorities (see force majeure case).
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In summer, we recommend bringing into archaeological sites a hat, sunglasses, sunscreen and a bottle of water. For all tours we suggest bringing an ID with you, that could be requested at the ticket office of attractions for age recognition or verification.
After Your Tour
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Unfortunately sometimes it can happen! However, please contact us immediately and notify us by phone or email as soon as you are aware of it. Together we will find the best way to set up a convenient collection point for the headset by one of our employees. Those are important items of daily use for us and we don’t want to lose them. Please help us recollect them if possible.
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If you notice that right away, contact your guide or driver, they may still be nearby and could bring it back to you. Otherwise contact our office. We will try our best to give it back. If shipping via a courier is required, the costs will be charged to you.
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Our guides and our office team will be happy to give you any suggestions you need. Don’t hesitate to ask where to have a good meal!
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This is at your discretion. It’s not mandatory. If you enjoyed your tour and would like to leave a tip, you are free to do so or not.